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Johnson Technology Systems Inc. (dba: JTSi), Wins Major US Army ERP Services Contract. *  JTSi Awarded GSA Schedule 70 Contract. *  JTSi is selected to support the complex PLM realization for US-Department of Defense. *  JTSi implements Cloud Technology in the Army eNOVA platform. *  JTSi has been playing an instrumental role in the ERP sector. * 
   
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Celebrating 12th Anniversary
  •  DCAA Compliant
  •  ITAR Compliant
  •  CRADA Holder
  •  97/100 Duns Rating
  •  FSO Onsite & Cleared
  •  University Alliance
News
Johnson Technology Systems Inc. (dba: JTSi), Wins Major US Army ERP Services Contract. *  JTSi Awarded GSA Schedule 70 Contract. *  JTSi is selected to support the complex PLM realization for US-Department of Defense. *  JTSi implements Cloud Technology in the Army eNOVA platform. *  JTSi has been playing an instrumental role in the ERP sector. * 
 Join

Join Our Mailing List

Please fill out this form and we will keep you updated.

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Visitor's IP address will be stored for security reasons
One Page Brief Quick Facts

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Sustainment Support

 

Home / Services / ERP Services / Sustainment Support

Due to the increasing dependency on technology, the reactive nature of the helps desks are no longer going to meet the customer demands. Johnson Technology Services, Inc (JTSi) has successfully implemented and continue to support Help Desk Tier 1 through Tier 3 in various SAP implementations.

JTSi has implemented SAP Solution Manager as the key aspect of the Service Desk and integrated 3rd Party HelpDesk tools with SAP Solution Manager.

JTSi employs SAP Solution Manager Service Desk to establish an overall governance foundation base on IT Service Management as defined in the Information Technology Infrastructure Library (ITIL).

JTSi has matured a Sustainment Support process to provide cost effective but efficient support to Department of Defence (DoD). The process can be elucidated in 3 steps which quickly classifies the issues and isolates the expert level involvement only to the technical issues rather than the level 1 issues. This streamlining of the sustainment support is achieved by

  • Building and growing solution data base into a robust repository
  • Analyse the Incident database to identify recurring issues and pushing robust solutions to level 1 to expedite issue resolution. This method saves cost since level 1 is a low cost tier
  • Automated and detailed analysis and reporting of call centre activities viz. the performance against the Service-Level agreements (SLAs) etc. allows JTSi’s HelpDesk team to identify and mitigate the greatest areas of stress on the supported systems, which results in fewer and shorter calls, proactive correction of systematic issues and continuous process improvements and increased efficiencies in overall system operation.

 

Services

  • Business Analytics & Solutions
    • Big Data Analysis
    • Business Intelligence Architecture
    • Metrics Development
    • Dashboard Design & Deployment
    • Hana (In-memory Computing)
    • Mobility
    • EKR - ARIS
  • Management Consulting
    • PMO Support
    • Business Process Optimization
    • Business Process Re-engineering
    • Independent Verification & Validation
    • Training
    • Organizational Change Management
    • Strategic Planning
    • Infrastructure Management
    • Knowledge Management
  • ERP Services
    • Program Mangement
    • Planning & Scheduling
    • Implementation
    • Configuration & Development
    • System Testing
    • Security DBA & SA Support
    • Sustainmemt Support

Contact

703.949.9100
moc/asustj//vedzib

Stay Connected with JTSi

  • JTSI and LeverX @SapphireNow / Asug Annual Conference 2019 (Booth 438) JTSI and LeverX @SapphireNow / Asug Annual Conference 2019 (Booth 438)
    05-8-2019
  • JTSi selected to present at the prestigious Innovator’s Corner at AU... JTSi selected to present at the prestigious Innovator’s Corner at AU...
    03-14-2016
  • JTSi wins $846 million Major US Army ERP Services Contact JTSi wins $846 million Major US Army ERP Services Contact
    01-14-2016

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Client Kudos

 JTSi has demonstrated exceptional partnership and has maintained 100% on‐time delivery rate. They are extremely flexible in providing solutions. Their leadership team is very accessible and they standby their commitments. 
- One of many satisfied JTSi Customers
                                     
 
 
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Contact Us
Business Analytics: analytics@jtsusa.com
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