Infrastructure Management

For an organization’s smooth functioning, it is essential that in addition to managing business processes and Enterprise Resource Planning (ERP) software components, it needs to manage the underlying infrastructure required to run ERP applications. This includes access management, mainframe management, server management and support, network management, storage and archiving, directory services management, IT operations, desktop support, middleware management, Internet and web management. Most support organizations use the Information Technical Infrastructure Library (ITIL) methodology to provide IT Infrastructure Management.