Business Process Re-engineering

 

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The success of an organization depends greatly on how its people and processes function collaboratively and are aligned to the company’s long term business goals. For many organizations, the inability to systematically generate value from all investments, including the Enterprise Resource Planning (ERP), leads to a missed opportunity. The major challenges that Public Sector IT projects face include:

  • Constrained capital investments
  • Management of large volumes of fast-growing data
  • Demand for new technology platforms
  • Need to simplify and actively manage technology architecture.

Businesses typically expect their ERP systems to solve 100% of their challenges and business cases, overlooking the fact that in order to maintain budget and schedule, a part of the planned functionality had been deferred to a ‘future’ phase. After the system stabilizes, many organizations do not pick up the functionality that was thrown overboard during the chaos of implementation.

Value management impacts how you prioritize portfolios and choose projects, how you prioritize and build business capabilities within projects, and how well end-users leverage these investments. It is, thus, important to prioritize items that get deferred based on the relative impact to the business value. You must create a business case to support each and every scope change – up or down.

Business Process Re-engineering (BPR) is necessitated due to current changes in the business world, rising knowledge organization, and ever-changing legal regulations. At Johnson Technology Services, Inc (JTSi), we have undertaken BPR for our clients for various reasons such as improving inefficient business processes, improving the current industry position and re-organizing business functions. For post implementation projects, it avoids costly re-implementation by focusing on only the problem areas.

To ensure availability of business processes, it is necessary to provide the capability to monitor the core business processes and critical system interfaces and define error-handling procedures to be able to react to critical situations. The tendency to run highly interconnected systems and the requirement to have data instantly accessible is leading to data volumes that are constantly growing, thus having an adverse impact on performance and overall operations. Data volume management helps increase the availability of the solution and efficiently make use of available memory and CPU. Job scheduling management determines the sequence various support activities are executed to avoid bottlenecks and meet processing deadlines. Transactional consistency and data integrity management allow for the prevention and detection of data inconsistencies as early as possible to minimize downtime.